Vacancy: Customer Account Executive
Recruiter: Information Fort LLC (InfoFort)
Duty Station: Kampala,
Reports to: Managing Director
Information Fort LLC (InfoFort) is the leading records and Information Management solution provider in the GCC, Levant and North Africa. It is a 100% subsidiary of ARAMEX and ISO 9001: 2008 Certified. Since its inception in 1997, InfoFort has been the leading and largest records management service provider in the region, with more than 1400 satisfied clients from Ministries, Governments Departments and Authorities, local and multi-national companies, banking, media, insurance, healthcare, construction, financial and legal firms. InfoFort’s regional presence, commitment to customer value, and service diversity has positioned InfoFort as the principal choice for regional and multi-national clientele in the Middle East, for managing active and inactive records. Today, InfoFort continues to help its clients in effectively managing their records, allowing them to concentrate on their core business and better mitigating their associated risks.
Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
Negotiate customer claims, initiate billing adjustments in coordination with team leader.
Grow existing customers, and identify potential customers for supply chain and delivery solutions.
Develop new customers from both the market and existing customers with business solutions
Plan and execute regular maintenance and business development visits to customer
Maintain and regularly update customer information
Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities
Promote suitable products /solutions and develop solutions for customers involving business units.
Work with other business units in Aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers
Prepare proposals and quotations to customers
Ownership of payments collections alongside the Credit Officers
Perform any other job tasks as assigned by the supervisor.
The Customer Account Executive should possess high School qualifications and / or a relevant bachelor’s Degree
Skills and Experience:
Computer Proficiency i.e. Working Knowledge of Microsoft Office Applications (Word, Excel, Power Point & Outlook)
Previous experience in customer management experience
Consultancy Selling Skills
All suitably qualified job candidates are requested to express their interest by Clicking on the link below to get full job details.