Organization: Uganda Management Institute (UMI)
City Kampala
Country Uganda
Salary Scale: UM6
About UMI:
Uganda Management Institute (UMI) is a Management Development Institution with a mission “to excel in developing sustainable management capacity”. The Institute’s activities are currently carried out at the main campus in Kampala and its Outreach Centers in Mbarara, Gulu and Mbale.
Key Duties and Responsibilities:
Logging support calls received by telephone, email or in person, prioritizing and scheduling problems.
Applying diagnostic utilities to aid in troubleshooting and providing technical assistance to users.
Performing hands-on fixes at the desktop level, including installing and upgrading software.
Developing help sheets and frequently asked questions lists for end users.
Performing preventive maintenance, including checking and cleaning of workstations, printers and other peripherals
Providing individual instruction and training to staff and / or participants on computer hardware and software.
Supervising ICT Trainees performing similar work.
Liaising with the Computer Operator to ensure computer labs are operating effectively.
Providing periodic activity progress reports to Systems Administrator for action.
Maintaining the resource Centre, laboratories and ensuring they are in good state and all necessary applications to be used for study
Qualifications, Skills and Experience:
The applicant should be a graduate in Computer Science or Information Technology from a recognized University/ Institution.
Additional training in Microsoft help desk support or CompTIA A+ (PC Technician);
Should have one year’s relevant experience gained in a reputable organization;
Should be self-driven, results-oriented, versatile, customer -focused, innovative and a team player.
How to Apply:
All candidates should send their applications with comprehensive typed CV, certified copies of transcripts and certificates together with the applicant’s telephone contact, names, addresses and telephone numbers of three referees should be received by the address below;
The Human Resource Manager Uganda Management Institute
Plot 44 - 52 Jinja Road
P. O. Box 20131, Kampala, Uganda
Tel: 259722/ 265139/ 265140/265138
Fax No. 259581
E-mail: admin@umi.ac.ug
Deadline: Friday 4, October 2013
