Recruiter:Frank Management Consult Limited
Duty Station:Kampala,
Country Uganda
About US:
Our client, a fastest growing international micro-finance seeks qualified and experienced Ugandan nationals to urgently fill the above position
Key Performance Areas:
To contribute to the profitability of the branch by effectively achieving set sales targets through actively and proactively identifying sales opportunities;
To keep the portfolio at risk at the acceptable minimum through actively following up on all clients for timely repayments;
To proactively and continuously deliver service excellence.
Key Duties
1. Production / Sales
To manage own sales production performance and implementing corrective actions to achieve target objectives;
Proactively driving sales through a combination of advertising, customer referrals and viral marketing (word of mouth).
Ensure that you contribute to the profitability of the branch by meeting individual sales targets set by management;
Effectively achieving set sales targets by actively and proactively identifying of opportunities;
Attend the daily planning and review meetings.
2. Marketing
· Leads Prospecting through:
· Approaching potential new customers;
· Gaining an understanding of their business;
· Identifying product suitability and generating customer product appetite where appropriate
Building a relationship with potential clients by keeping in contact with them and making regular contacts to determine their financial needs and provide support and advise;
Taking initiative to obtain new contacts/potential customers through innovative means e.g. non-branded personalized flyers and responsible for building networks through known contacts e.g. local employers, referrals.
Distribute marketing material as and when instructed.
3. Loan Appraisals
Client business premises visits;
Ensure there is a good fit between the customer and the company;
Ensure the customer is able to repay the loan;
Ensure all key business risks are analyzed;
Ensure all financial computations are correct and customer meets affordability criteria;
Ensure all the information and data gathered is consistent and is verified by mandatory physical visits to the client’s business and residence;
Ensure cash flow and repayment capacity are correct and comparable to other similar businesses;
Ensure loan structuring fits the business, capacity and project;
Assessment of collateral by ensuring correct valuation, physical verification of existence and ownership and ensuring it adequately covers the loan value;
Assessment of guarantor to ensure they meet our affordability criteria through mandatory physical visits to the guarantor’s business and residence;
Member of application approval committee, including verification visits to customers’ business premises and homes with Approval Officers.
4. Collections
Submit daily collection reports as and when required;
Review and follow-up of Arrears Reports for own customer base;
Arrear customer collections visits;
Collection of outstanding deposit slips from customers;
Handling of receipting related queries for customers;
Assist in handovers to Enforcement where necessary;
Collections visits to guarantors;
Follow-up with customers in Enforcement and attempt to get a payment arrangement.
5. Portfolio Management
Perform loan utilization checks within one week after disbursement;
Responsible for clients’ loan performance by educating the clients on why they need to repay their loans in the stipulated loan terms and by monitoring your clients loan performance for any default;
Identification of customer business viability issues and handover to Enforcement where appropriate;
Review and management of customer portfolio (portfolio size, number of customers, portfolio at risk and arrears total);
Early monitoring of the customer portfolio by making regular visits to the customers’ business premises, especially during the first three (3) months after disbursement.
6. Administration
Responsible for the correct completion of application forms with customers;
Responsible for collection of the loan application supporting documentation;
Maintenance of customer files;
Responsible for developing and maintaining a potential client register with potential and existing client contact details and ensuring that the register is updated after every client contact and any referrals made;
Ensures that you complete the telephone register in respect of all calls made from the branch;
Ensures compliance of company rules, business processes and regulatory requirements;
Ensures compliance to the Branch Procedure Manual;
To ensure continuous compliance with sales process implementation (e.g. sales processes, policies and procedures, legislative requirements etc);
Ensure that all branch assets/equipment are accounted for at all times.
7. Customer Relationship Management
To proactively and continuously deliver service excellence;
Visit customers on a quarterly basis to assess performance of the business;
Collection of customer feedback on products and services in order to identify areas of improvement of our products and / or services;
Collection of updated customer data;
Providing professional customer services to clients and identifying repeat business opportunities;
Explain compliance requirements to clients and reasons for non approval of loan applications where necessary in a constructive way to build company and individual integrity;
Maintain a reminder system to ensure that follow ups are made to the clients and proactively contacting existing clients to inform them of new products, if they meet all requirements;
Ensure that all customer complaints/queries are dealt with immediately and that a record is kept of all actions taken to resolve the complaint and that the customer receives regular feedback regarding progress;
Attend to walk-in customers while in the branch and provide excellent customer service.
8. Corporate Image
Keeping the branch and your work area neat at all times;
Ensure that you are presentable at all times and that you adhere to the company's dress code.
Qualifications,
The Loans Officer should hold a Bachelor’s degree in a related field
Computer Literacy skills
Skills and Experience:
1-2 years sales and marketing experience
Experience in a financial institution will be preferred
High Integrity
Customer service oriented
Analytical / Structured thought process
Ability to work under pressure
Target driven and goal focused
Self motivated
Great interpersonal skills
Excellent communication skills
Ability to work in a team
Planning and organization skills
Valid drivers and / or riders License
Apply:
If you meet the above minimum requirement, urgently email your to
Frank Management Consult Limited
Nyaku House, 1st Floor, Kampala, Uganda
Please send via Email to: robinson@frank-mgt.com and cc to info@frank-mgt.com
