Job Title: Secure Logistics Manager - Courier Services
Duty Station: Kampala, Uganda
Job Ref: G4S/EA/02/0001
G4S is the world’s leading global security and outsourcing group, which specialises in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S strives to make a difference by helping people to operate in safe and secure environments where they can thrive and prosper and we believe this role can only grow in importance.G4S is the largest employer on the London Stock Exchange, with operations in more than 120 countries and over 620,000 employees.
Key Duties and Responsibilities:
Effective management of the operational services
Manage relationship between actual results, budgets and forecasts
Initiate cost saving model and controls
Gross Margin Management
Direct Wage control / ER management
Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
Existing Revenue Growth
Escalations are achieved
Manage the Service line’s cash flow.
Effective management staff within Courier Service business unit Effective Organization
Staff turnover analysis, proper allocation of staff to positions and structure.
Succession Planning and Employment Equity
Attendance of subordinates at scheduled training interventions (WSP and ATR comparison), meeting of employment equity goals, succession planning.
Staff motivation levels
Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
Ensuring that acceptable standards of behavior at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
Effective management of operations Client retention and customer service levels
Proportion of contracts lost
Ensuring that all required formal customer meeting are scheduled, attended and minuted.
Quality Management/Ops Process management – adherence to quality standard
QA audit results and operational matrix
Shared Best Practice:
Specific examples of implementation of BP from other regions
Effective management of business development function New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
Competitors evaluations: Demonstrate a thorough understanding of the competitor environment faced by the business unit.
Managing and shaping the external environment:
Involvement in community and business forums and general public profile
Development of sales strategy specific to the region, through analysis of the unit’s business profile, products and services available / required, existing customer base, resources and competitors.
Identification of potential new business opportunities through consultation and cooperation with operational management, planned prospecting, leads, cold calling, tender notices.
Arrange and conduct meetings with new and existing business prospects, in conjunction with operational management where appropriate, to market G4S integrated security solutions.
Conduct / arrange site surveys to identify risks and develop appropriate solution to meet customer needs.
Prepare and submit sales proposals / tenders to prospective customers. Where necessary, prepare and conduct sales presentation.
In consultation with the ROD and Financial Manager, ensure that annual contract escalations of existing customers are finalized.
The Ideal G4S candidate should possess a University Degree in Business Administration or related field
Hold a Valid Driver’s License
Skills and Experience:
At least four years’ experience in courier/security management
Knowledge of the Ugandan security legislation
Working knowledge of the G4S Operational Policy and procedures
G4S HR Min. Standards, Policies and procedures
Knowledge of the Health and Safety legislation
Leadership ability and skills
Conflict management skills
Communication (Written and Verbal) skills
Excellent negotiation skills
Computer literacy skills
Basic financial literacy skills
Risk identification skills
Highly change driven
High customer orientation
High awareness of the market environment
All suitably qualified candidates who desire to work with G4S in the above mentioned portfolio should endeavour to visit the web link below and click Apply now if convinced you have the job requirements.
Deadline: March 10, 2014