Operations Customer Service Agents - Aerolink International in Entebbe
Industry:Hotel, Tourism, Travel & Hospitality
Salary:
Attractive
Locality:
Entebbe
Company:
AeroLink Uganda Limited
Description:
Job Description
AeroLink Uganda Limited based at Entebbe International Airport, is a new airline offering schedule and charter services into Uganda’s National Parks. A subsidiary of Airkenya Express Limited, a leading airline in Kenya, AeroLink will offer a similar operation in Uganda. AeroLink will also operate turbo prop aircraft.
At AeroLink the customer always comes first! We require seasoned customer service professionals to personify this.
Duties and Responsibilities
• Booking, ticketing and receiving payment on AeroLink’s CRS
• Interacting with customers to provide information in response to inquiries about services
• Telesales and managing of e-ticket bookings
• Creating and updating databases, and maintain accurate records of transactions
• Handling and resolving customer complaints
• Maintaining Market intelligence
• Preparing manifests
• Preparing the Air Traffic Control flight plan
• Crew briefing on departures and arrivals of flights
• Manage the smooth operations of daily flights within AeroLink targets
• Ensure all statistics are correctly computed
• Monitoring radios and maintaining flight information loggings
• Collection of necessary paperwork after flight for filing and compiling data to produce reports for the company and CAA as required.
Qualifications & Skills
• Bachelor’s Degree in Business Related field
• IATA course in Customer service and/or Reservations and/or Flight Operations
• Proficiency in basic MS packages; Experience with reservations programs (i.e. Galileo) an added advantage
• Minimum 2 years experience in a similar role
• Must possess a passion for people and a desire to help people in a professional capacity
• Must have good communication and interpersonal skills.
• Ability to work under minimal supervision
• Flight Dispatchers’ training an added advantage
• Additional language (i.e. French, Spanish, Italian, etc) an added advantage
How to Apply
Interested and suitably qualified individuals should forward their applications enclosing copies of their academic and professional certificates, detailed CV indicating work experience, current remuneration and employer, contact details and mobile, names, addresses and email of three referees, to hr@aerolinkuganda.com no later than COB March
Deadline: 16 / 03 /2013
