Front Desk Officer - The Parliamentary Commission of Uganda

Job Summary:  Front Desk Officer
Organisation: The Parliamentary Commission of Uganda
Duty Station: Kampala,
Country: Uganda
Reports To: Principal Assistant Seargeant-At-Arms
Salary Scale: PC 4

About Us:
The Parliamentary Commission of Uganda serves the following functions;
To appoint, promote and exercise disciplinary control over persons holding public office in Parliament;
To review the terms and conditions of service, standing orders, training and qualifications  of persons holding office in Parliament;
To provide a Parliamentary reporting service;
To provide such other staff and facilities as are required to ensure efficient functioning of the Parliament;
To cause to be prepared in each financial year, estimates of revenue and expenditure for the next financial year; and
To make recommendations to Parliament, or with the approval of Parliament, determine the allowances payable and privileges available to the Speaker and Members of Parliament.

Job Summary: The Front Desk Officer will manage the Parliament front desk.

Responsibilities:
Conduct front desk administrative duties and offer good customer care services to both internal clients
Routinely collaborate with Parliamentary security personnel on control of access and adhering to security procedures
Offer general help desk services
Receive and direct visitors
Maintain a front desk visitor’s register
Actively participate in organizing parliamentary ceremonies and events
Deliver internal mail and personal documents services
Supervise and appraise subordinate staff
Perform any other duties as may be assigned from time to time

Customer Care Attendant - National Medical Stores (NMS) Uganda

Vacancy: Customer Care Attendant- Karamoja Region
Recruiting Company: National Medical Stores (NMS)
Duty Station: Moroto,
Country: Uganda
Ref: NMS 2013/06


Job Summary: The jobholder will provide Customer Care support to the Customer Care Representative by way of ensuring that the customer service inquiries are either to Customer Care Representative or recorded for onward presentation to Customer Care Representative.

Key Duties and Responsibilities:
Cordially answer Customer inquiries
Responsible for the receipt of documents and arrange for their delivery to NMS head office
In charge of receiving and directing all internal and external calls to appropriate destinations.
Act as the primary front desk person of the office
Conduct any other duties as assigned from time to time by the Supervisor.

Receptionist needed at The Association for Strengthening Agricultural Research in Eastern and Central Africa (ASARECA)

The Association for Strengthening Agricultural Research in Eastern and Central Africa (ASARECA)

About ASARECA:
The Association for Strengthening Agricultural Research in Eastern and Central Africa (ASARECA) is a sub-regional not for- profit association. It was established in 1994 by 11 member countries represented by their national agricultural research for development institutes. The 11 member countries are: Burundi, Democratic Republic of Congo, Eritrea, Ethiopia, Kenya, Madagascar, Rwanda, Southern Sudan, Sudan, Tanzania, Uganda, and. The major objective of ASARECA is to develop policies and programs aimed at deepening co-operation in agricultural research and policy among its member countries for the mutual benefit of all the stakeholders in the agricultural sector.

Job Summary:
 The Receptionist will offer operational assistance of the customer service/front office desk at the ASARECA Secretariat.

Key Duties and Responsibilities:

• The Receptionist is responsible for providing secretarial, clerical and administrative support and operate a multi-line telephone system.
• Answers incoming telephone calls, screening and forwarding to appropriate staff
• Takes and delivers messages when appropriate staff are unavailable
• Welcomes on-site visitors and directs them to appropriate offices
• Maintains a register of visitors in liaison with security
• Receives, sorts, and routes mail to relevant recipients
• Opens and date stamp all general correspondence
• Coordinates the repair and maintenance of office equipment
• Assists in preparation of travel orders
• Assists in compiling and receiving orders for office supplies
• Assists in other clerical duties such as filing, photocopying, and collating documents
• Assists in maintaining the general filing system and file all correspondence
• Assists in the planning and preparation of meetings, conferences

Qualifications, Skills and Experience:

• The Receptionist must possess a Diploma in Secretarial Studies and or a Certificate in Front Office Management or other Business Administration related field.
• At least two years’ experience as a receptionist or front office staff in a busy office environment.
• The incumbent must be honest and trustworthy
• Possess cultural awareness and sensitivity
• Highly flexible with sound work ethics as well as proficient in use of computers
• Excellent team building skills
• Effective verbal and listening communications skill
• Time management skills

How to Apply:
 Send your application in confidence to the address below. Please indicate the job title on the subject line and send your curriculum vitae (by post or email) containing details of your qualifications, experience, present position, current and expected remuneration as well as copies of professional/ academic certificates. Include day and evening telephone numbers, e-mail address, names and addresses of three references to: Head, HR & Administration ASARECA, P.O Box 765 Entebbe, Uganda
E-mail: hr@asareca.org

NB: Only short-listed candidates will be contacted

Deadline: 7th February 2014

Help Desk Administrator IT needed at Nile breweries limited

 Nile Breweries Limited

About Nile:
Nile Breweries Limited, a leading beverage company in Uganda, a subsidiary of SABMiller, and also recognized three times as the Best Employer in Uganda for the years 2004, 2005 & 2009,  the second largest brewing group in the World seeks to recruit highly motivated, results oriented and dynamic candidates for the positions above:-

Job Summary: 
The Help Desk Administrator will be responsible for:
The provision of first level information technology support to all employees
Logging and escalating all calls from the enterprise for resolution
Ensure regular reporting of service performance (incident management).

Qualifications, Skills and Experience:

• The applicant should hold a Bachelors' degree in Information Technology, Computer Science, or related field
• S/he must be customer-oriented with interpersonal and communication skills.
• Excellent computer trouble shooting skills
• Detailed knowledge and experience with remote desk tool
• Certificate in remote desk tools will be an added advantage
• Prior experience in help desk environment will be advantageous.

How to Apply:
 All candidates that have relevant experience, know that they meet the above criteria and have what it takes to excel in the above position, should please send their CVs, which should include details of email address [if any), present position, current remuneration, Certificate/testimonials and address of three (3) Referees plus telephone contact to the undersigned:

The Business Partner Sales & Distribution Nile Breweries Limited P.O Box 1345, Kampala Service Center, Uganda.

NB: Only shortlisted candidates will be contacted.

Deadline: 31st January 2014

Several Customer Care Executives - Pride Microfinance Limited

Job Title: Several Customer Care Executives
Organization: Pride Microfinance Limited (MDI)
Duty Station: Kampala,
Country Uganda
Reports to: Branch Accountant

About Pride:
Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 31 networked branches countrywide and 4 contact offices; regulated by Bank of Uganda under the MDI Act, 2003. Pride is an equal opportunity employer and is looking for mature and experienced individuals to fill the vacancy above. These are dream career opportunities for highly dynamic, creative and innovative astute performers within the financial sector with a passion for growth.

Job Summary: The Customer Care Executives will primarily be responsible for responding to clients' inquiries and complaints. The job holder will also be required to guide the clients of Pride to select the most suitable products for them and also open new accounts and handle account related issues.

Key Duties
The Customer Care Executives will be responsible for the following tasks:-
·                     Cross-sell company's products to clients and enhance / protect the reputation of the company at all times.
·                     Contribute positively to branch performance by continuously achieving all set targets.
·                     Protect and enhance Pride's reputation at all times.
·                     Perform any other tasks in the realm.

FRONT DESK ASSISTANT - NATIONAL MEDICAL STORES Uganda

Job Title:  FRONT DESK ASSISTANT 

Reports to:  Human Resource Management Officer 

Salary Scale:  Grade 7 

Duty Station:  Entebbe 

Job Purpose:  To carry out reception service and telephone switchboard operation. 

NATIONAL MEDICAL STORES
Plot 4-12, Nsamizi Road
P.O Box 16,
ENTEBBE, UGANDA.

National Medical Stores is an autonomous Corporation that was established by an Act of Parliament 1993. Our mandate is to procure, store and distribute medicines and other medical supplies to public health facilities.
Our vision is “A POPULATION WITH ADEQUATE AND ACCESSIBLE QUALITY MEDICINES AND MEDICAL SUPPLIES”
Our Mission is “TO EFFECTIVELY AND EFFICIENTLY SUPPLY ESSENTIAL MEDICINES AND MEDICAL SUPPLIES TO PUBLIC HEALTH FACILITIES IN UGANDA”
We are now looking for competent persons who possess appropriate skills, knowledge and right attitude to fill vacant position which has arisen as a result of our expanded mandate. Applications are now invited from suitably qualified candidates to fill the following vacant post within the Corporation. National Medical Stores is an equal opportunity employer.
All applications should be addressed to The Head of Human Resource and Support Services, at the above address or they can be hand delivered not later than 5 p.m on 15TH November 2013.
Mode of application:
Interested candidates should submit their CVs that should include names and addresses of the last two employers with hand written applications indicating the reference number of the position you are applying for and giving three
Photocopies of the original academic documents should be attached.
Please note that National Medical Stores reserves the right to verify Photocopies of the academic documents attached with the relevant awarding institutions to authenticate their validity. Any form of canvassing will lead to automatic disqualification. Only candidates who meet the specifications indicated for the jobs will be contacted.

CUSTOMER CARE REPRESENTATIVE - NATIONAL MEDICAL STORES UGANDA

NMS 2013/25: CUSTOMER CARE REPRESENTATIVE, WEST NILE REGION (ONE)
Job Title: CUSTOMER CARE REPRESENTATIVE
Grade: NMS GRADE 7
Reports to: CUSTOMER CARE OFFICER
Responsible for: CUSTOMER CARE ATTENDANT
Location: ARUA

The Customer Care Representative is responsible for acting as a liaison between NMS and Customers and other stakeholders within the West Nile region to resolve or report on pertinent issues, monitor service delivery, coordinate different stakeholders to ensure that NMS delivers on its mandate effectively. As part of NMS customer service team, he or she provides technical support to customers /stakeholders and acts as a communication channel between them and NMS.

NATIONAL MEDICAL STORES
Plot 4-12, Nsamizi Road
P.O Box 16,
ENTEBBE, UGANDA.

National Medical Stores is an autonomous Corporation that was established by an Act of Parliament 1993. Our mandate is to procure, store and distribute medicines and other medical supplies to public health facilities.
Our vision is “A POPULATION WITH ADEQUATE AND ACCESSIBLE QUALITY MEDICINES AND MEDICAL SUPPLIES”
Our Mission is “TO EFFECTIVELY AND EFFICIENTLY SUPPLY ESSENTIAL MEDICINES AND MEDICAL SUPPLIES TO PUBLIC HEALTH FACILITIES IN UGANDA”
We are now looking for competent persons who possess appropriate skills, knowledge and right attitude to fill vacant position which has arisen as a result of our expanded mandate. Applications are now invited from suitably qualified candidates to fill the following vacant post within the Corporation. National Medical Stores is an equal opportunity employer.

CUSTOMER CARE ATTENDANT - NATIONAL MEDICAL STORES UGANDA

Job Title: CUSTOMER CARE ATTENDANT  Grade: NMS GRADE 9  Reports to: CUSTOMER CARE REPRESENTATIVE  Location: Arua  Purpose of the Job: To provide back-office support to Customer Care

Representative and to provide in-house front desk service.

NATIONAL MEDICAL STORES
Plot 4-12, Nsamizi Road
P.O Box 16,
ENTEBBE, UGANDA.
National Medical Stores is an autonomous Corporation that was established by an Act of Parliament 1993. Our mandate is to procure, store and distribute medicines and other medical supplies to public health facilities.
Our vision is “A POPULATION WITH ADEQUATE AND ACCESSIBLE QUALITY MEDICINES AND MEDICAL SUPPLIES”
Our Mission is “TO EFFECTIVELY AND EFFICIENTLY SUPPLY ESSENTIAL MEDICINES AND MEDICAL SUPPLIES TO PUBLIC HEALTH FACILITIES IN UGANDA”
We are now looking for competent persons who possess appropriate skills, knowledge and right attitude to fill vacant position which has arisen as a result of our expanded mandate. Applications are now invited from suitably qualified candidates to fill the following vacant post within the Corporation. National Medical Stores is an equal opportunity employer.
All applications should be addressed to The Head of Human Resource and Support Services, at the above address or they can be hand delivered not later than 5 p.m on 15TH November 2013.
Mode of application:
Interested candidates should submit their CVs that should include names and addresses of the last two employers with hand written applications indicating the reference number of the position you are applying for and giving three
Photocopies of the original academic documents should be attached.
Please note that National Medical Stores reserves the right to verify Photocopies of the academic documents attached with the relevant awarding institutions to authenticate their validity. Any form of canvassing will lead to automatic disqualification. Only candidates who meet the specifications indicated for the jobs will be contacted.

Customer Service Advisors jobs in Uganda at MTN-Uganda

Job Title: Customer Service Advisors
Organisation: MTN-Uganda
 Kampala,
Uganda

About MTN:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary: The Customer Care Advisor will work for MTN Uganda in the MTN Uganda Call Centre as Call Centre Agents.

Qualifications, Skills and Experience:
The ideal candidate should possess a Diploma as a minimum academic qualification.
The ideal candidate should be able to speak English and Luganda as a default with a combination of Swahili, Acholi, Ateso, Alur and Kiswahili.
Fluency in French, Germany or any other foreign language is an added advantage but not a requirement.
Ideal candidate should be computer literate with an excellent typing speed.
PS: The candidate should not be a student

 How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses

Please visit web link below and click Apply now if convinced you have the job requirements

http://recruitment.nftconsult.com/careers/index.php?m=careers&p=showJob&ID=440

Uganda at Standard Chartered Bank - Consumer Bank Fast Track Programme

Job title: Consumer Bank Fast Track Programme
Recruiter Standard Chartered Bank
Country: Uganda
 Location: Kampala
Job category: Customer Support/Client Care
Closing date: November 14, 2013
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Perform and shine in a key revenue generating role serving the high value client segments.
In the next two decades, more than 800 million people will enter the bankable population. The potential is huge and the industry is transforming – how will we bank in the future?
The Consumer Bank Fast Track Programme is an accelerated programme that aims to develop the skills and knowledge you need to build strong relationships with our customers, grow their wealth and meet their banking needs.
The 12 month (ranging up to 18 in select markets) Consumer Bank Fast Track Programme is an accelerated programme that aims to nurture your capabilities towards a career as a world-class banker.
For more information and to apply please visit www.standardchartered.com/ExploreFastTrack
Contact
Online applications only:
Please visit our website for detailed information on all our graduate programs and on how to apply

Customer Care Officers jobs Vacancy at Bayport Financial Services

Job Title: Customer Care Officers
Organization: Bayport Financial Services
Reports to: Regional Manager
Country Uganda
City Kampala

Job Summary: The job holders will be responsible for responding to customer inquiries and attending to and resolving all issues they raise and ensuring all clients are served as per Bayport Customer Care standards.

Key Duties & Responsibilities:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customers where applicable, to prevent need for future complaints.
Provides quality service and support in a variety of areas to the customer, staff and the management team.
Assists the sales team with incoming requests for new services and facilitate a warm hand over to the sales Agent, Branch Manager and Regional Manager.

Customer Care Advisor - Mott MacDonald

Job Title: Customer Care Advisor
Organization: Mott MacDonald
City Kampala,
Country Uganda

Key Duties and Responsibilities:
Attend to project Affected Person (PAPs)
Compile a monthly list of frequently asked questions
Assist to put PAPs and any other progress reports together
Assist when requested to organise meetings and take minutes of meetings
Actively seek out information not readily available
Communication and Teamwork :
Ensure that there is effective flow of information within the team
Assist the PM to oversee the activities in the Communication Center
Ensure that video / audio copies of meetings are well kept to act as evidence of what was agreed.
Be a part of the team and respect team members for their differing contribution to the team
General:

Customer Care Executive / Debt Collectors - Excel Insurance Company Ltd

Job Title: Customer Care Executive / Debt Collectors (3 Vacancies)
Organization: Excel Insurance Company Ltd
City Kampala,
Country Uganda
Category

About Excel:
Excel Insurance Company Ltd is one of the fast growing companies in the financial services sector.
Job Summary:
The job holders will interface with customers, collect debts and ensure business retention

Ugandan jobs Customer Service Advisors at MTN-Uganda

Job title: Customer Service Advisors
Country: Uganda
City : Kampala
Category Customer Care
Organization MTN-Uganda
Closing date: September 10, 2013 - 5pm

Qualifications
• The ideal candidate should possess a Diploma as a minimum academic qualification.
• The ideal candidate should be able to speak English and Luganda as a default with a combination of Swahili, Luo, Ateso, 4Rs (Runyankore, Rukiga, Rutoroo, Runyoro).
• Fluency in French, Germany or any other foreign language is an added advantage but not a requirement.