Job Title: Customer Care Officers
Organization: Bayport Financial Services
Reports to: Regional Manager
Country Uganda
City Kampala
Job Summary: The job holders will be responsible for responding to customer inquiries and attending to and resolving all issues they raise and ensuring all clients are served as per Bayport Customer Care standards.
Key Duties & Responsibilities:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customers where applicable, to prevent need for future complaints.
Provides quality service and support in a variety of areas to the customer, staff and the management team.
Assists the sales team with incoming requests for new services and facilitate a warm hand over to the sales Agent, Branch Manager and Regional Manager.
Partners with the Customer Care Manager to coordinate issues regarding the customers.
Continuously evaluates and identifies opportunities to drive process improvement that positively impact our customers' experience.
Maintains a balance between company policies and customer benefit in decision making
Compiles and generates reports as they relate to customer care satisfaction.
Qualifications, Skills and Experience:
The applicant should hold a diploma Holder in any discipline in Humanities from a recognized institution of higher learning.
At least six months experience in banking or financial institutions.
Interpersonal and communication skills.
Computer Skills.
Ability to give attention to detail( Analytical Skills)
Customer Care and handling skills.
Cash Handling Skills
Numerical Skills
How to Apply:
All candidates should send their applications with a copy of a handwritten application letter, Detailed Curriculum Vitae and copies of all supporting documentations to The Human Resource Manager Bayport Financial Services, P.O. Box 1171, and Plot 12 Hannington road Kampala, Uganda
Or email: bfscustomercare@hotmail.com
