Job Title: CUSTOMER CARE ATTENDANT
Grade: NMS GRADE 9
Reports to: CUSTOMER CARE REPRESENTATIVE
Location: Arua
Purpose of the Job: To provide back-office support to Customer Care
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Representative and to provide in-house front desk service.
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Plot 4-12, Nsamizi Road
P.O Box 16,
ENTEBBE, UGANDA.
National Medical Stores is an autonomous Corporation that was established by an Act of Parliament 1993. Our mandate is to procure, store and distribute medicines and other medical supplies to public health facilities.
Our vision is “A POPULATION WITH ADEQUATE AND ACCESSIBLE QUALITY MEDICINES AND MEDICAL SUPPLIES”
Our Mission is “TO EFFECTIVELY AND EFFICIENTLY SUPPLY ESSENTIAL MEDICINES AND MEDICAL SUPPLIES TO PUBLIC HEALTH FACILITIES IN UGANDA”
We are now looking for competent persons who possess appropriate skills, knowledge and right attitude to fill vacant position which has arisen as a result of our expanded mandate. Applications are now invited from suitably qualified candidates to fill the following vacant post within the Corporation. National Medical Stores is an equal opportunity employer.
All applications should be addressed to The Head of Human Resource and Support Services, at the above address or they can be hand delivered not later than 5 p.m on 15TH November 2013.
Mode of application:
Interested candidates should submit their CVs that should include names and addresses of the last two employers with hand written applications indicating the reference number of the position you are applying for and giving three
Photocopies of the original academic documents should be attached.
Please note that National Medical Stores reserves the right to verify Photocopies of the academic documents attached with the relevant awarding institutions to authenticate their validity. Any form of canvassing will lead to automatic disqualification. Only candidates who meet the specifications indicated for the jobs will be contacted.
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KEY RESULT AREAS
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1. To answer customer inquiries at the Regional Office
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2. To receive documents, record them and arrange for their
delivery to NMS Headquarters
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3. To receive and direct all internal and external calls to
appropriate destinations
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4. To Serve as a Front Desk Person of the office
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5. To perform any other duties as assigned from time to time
by the supervisor
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QUALIFICATION (Person Specifications)
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1. At least a Diploma in business or related discipline
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2. Computer literate
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3. A minimum of 2 years (relevant) experience in handling
customers.
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4. Training in customer service is an added advantage.
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5. The applicant must be fluent in the two most commonly
spoken languages in the area where the office is located.
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