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Friday 20 September 2013

Customer Service Engineering Manager jobs Vacancy at Umeme

Job Title: Customer Service Engineering Manager
Organization : Umeme
City : Kampala
Country Uganda
Category Engineering
Closing Date  30th Sept 2013

Reports to Networks Asset Manager
Job Purpose
Delivery of Customer Engineering Servces across the organization

Interrelationships
Works closely with Regional Managers Operations, Chief Operations Officer
Works closely with Network Losses Planning and Design Manager with respect to system investments and technical loss reduction
Works Closely with Maintenance Manager in design and delivery of planned maintenance programmes
Works closely with contracts and contractors during delivery of networks investments schemes





Principal Accountabilities
Managing the Customer Services Engineering territory assigned including the Human, Material, Financial and Systems resources available in a planned fashion
Managing all resources with Safety as a priority
Reflecting customer service, system improvement and technical loss reduction priorities, in submissions to Maintenance, networks Losses Planning and Design
Contributing to the design delivery of planned maintenance programmes
Managing directly Planned and Unplanned outages in accordance with protocols
Specific responsibility for “one stop” service to key Accounts in area of control
Contributing to Departmental strategies and plans
Education, Experience and Skills
Degree in Electrical Engineering 5 (five) years experience in industry
Communications Skills both verbal and written
Good report writing skills
Key Competences
Capacity to see big picture while keeping sight of priorities
Capacity to plan, contribute to plans and to deliver systematically avoiding crises
Ability to interact with Customers and people at all levels with composure and conviction

How to Apply:
If you believe you are the right candidate, please send your application clearly detailing your suitability for the position in terms of required qualifications and experience to recruit.hr@umeme.co.ug by 30th September 2013, 17:00. Please do not send CVs, Please indicate the job you are applying for in the subject line.