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Thursday 17 October 2013

Manager – Support Centre

Job Title: Manager – Support Centre
Recuiter FreeBalance
Location Kampala,
Country Uganda
Reports to: Project Manager

Job Summary: The  Manager – Support Centre will be responsible for all aspects of managing office, support FreeBalance customers and demonstrate leadership to local team members. Key to the role is the ability to demonstrate previous experience in customer support, leadership, capacity building and demonstrating your human resource experience. You will play a role in building capacity, training and become a product expert to support the African region and local offices.

Key Roles
Manage to Support Centre using the FreeBalance Global Support Methodology
Provide timely and accurate response to customer requests
Management of day-to-day operational requirements of office management
Maintain strong and position relationships with FreeBalance client representatives
Use effective leadership skills to direct all phases of a project assignment in planning and executing programs/projects supports centre
Create and execute support project work plans and revise as appropriate to meet changing needs and requirements
Assess and minimize our exposure and risk on all cases and report using support program
Work closely with the customer providing status updates to senior officials including project steering committee when required
Effectively apply our methodology and enforce project standards
Identify resources needed and assign individual responsibilities to support team
Prepare necessary support, training documents and ensure documents are complete prior to submission to the customer or FreeBalance Management
Manage subcontractors and deliverables
Manage support execution to include internal/external process improvement
Provide mentoring support centres for best practices and techniques
Liaise between FreeBalance and its international support centres for on key projects
Some travel to other FreeBalance regions and customers for business meetings will be required
Participate with other projects in Africa region for implementation when required

The applicant should hold a University Degree in Business Administration, Bachelor of Commerce and or Human Resources

Skills and Experience:
At least five years experience on managing people
Seven or more years experience in Human Resources
Strong analytical skills and proven ability to identify and resolve problems
Demonstrated experience working with customers resulting in a positive and ongoing relationship
Professional demeanor to customer and colleagues
Proven ability to deliver effective training programs will be considered an asset
Knowledge and or background with ERP systems is considered an asset
How to Apply:
All those with a desire for this job should express interest by applying online and sending a cover letter and resume, through: http://www.freebalance.com/company/job_application.html
Deadline:  31st October, 2013