Recruiter Barclays Bank
Location Kampala, Uganda
Reports to: Head of Cash Management
Job Summary: The Product Manager will support the growth of Commercial Cash Management to a c£Xm business by 2014 by driving & delivering local & global payables & receivables product development & management, working closely with the cash management teams in SA Cash Management and International Cash & Trade Centres.
Key Duties & Responsibilities:
1. Development of Product strategy 25%:
Evaluate the current competitive environment for payables & receivables products in the country, identify market opportunities & work with the Propositions team to develop strategic roadmap & solutions to grow revenue or gain market share.
2. Delivery of Product Enhancements 25 %:
Evaluate, plan, optimise & deliver product design enhancements taking end-to-end responsibility for the quality of service that is delivered to customers across the product set.
Ensure that the legal and contingency requirements of the product set are established.
Work closely with all areas to secure development support, appropriate systems prioritisation and to develop testing plans.
Ensure effective product launches ensuring all aspects are managed by the relevant specialist areas including marketing communications, training, systems and operations availability and contingency.
Monitor Service Level Agreements (internal and external) and relevant KPIs.
Develop and produce business cases to support enhancements and New Product Approval governance process.
3. Product Performance Management 25%
The manager will also be responsible for maintaining product scorecard including:
· Profitability of Product
· Service Performance
· Risk Performance
· Sales Volumes
· Complaints
· Proposed enhancements
· Identifying top users of products
· Identify and deliver product cost reductions/service enhancements being accountable for achieving cost reduction/service enhancement targets for Cash Management.
· Understand the end to end customer experience of the product: maximise “customer delight” through optimising the product-customer interface and resolution of customer service issues.
· Support in forecasting product demand volumes & monitoring that demand.
4. Sales Support and Deal Accountability 15%
Support the Commercial team & Sales teams (e.g. Cash Sales Managers, RDs, and RMs) in;
The evaluation & delivery of new product developments/enhancements
Deal structures
Pricing decisions
Product maintenance, compliance responses
Customer query and complaint resolution
5. Other Responsibilities 10%
Support strategic work e.g. GPU, channel strategy, Flexcube.
Support Local Market Payment and Receivables initiative in partnership with the Central Bank, Payment Associations and other local organisations.
Ensure membership of Local Payment Associations, committees, etc that influence or determine the market direction and position Barclays as a market leader by drawing on Global expertise.
Qualifications,
The candidate should possess University degree in a relevant discipline
Strategic Thinking/Thought Leadership
Skills & Experience:
Detailed Emerging Market knowledge with prior experience in at least two countries.
Strong interpersonal, negotiation and selling skills.
Ability to work in a virtual environment and across a demographic split.
Highly detailed
Planning & organisation
Communications and influence - highly effective in both operational and customer arenas
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 30th October, 2013
