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Friday 4 October 2013

Underwriting & Customer Service Executive Job Opportunity in Uganda at Resolution Health East Africa Limited

Job Title: Underwriting & Customer Service Executive
Organization: Resolution Health East Africa Limited
City Kampala,
Country Uganda

About Us:
Resolution Health East Africa Limited is a leading Medical Coverage Provider. With over 60,000 members in our fold, we are constantly growing and developing solutions that are effective and relevant to our members. Resolution has a strong accredited medical service provider network of over 500 hospitals, clinics and doctors all across East Africa.

Job Summary: The Underwriting & Customer Service Executive will ensure that incoming business conforms to and Resolution’s underwriting practice and provide a delightful customer experience.

Key Duties and Responsibilities:
·         To manage membership registration as per the RI underwriting protocols.
·         To maintain the underwriting process lead-times. (from receipt of business to dispatch of cards and member documents within company set timelines)
·         Handle and resolve internal and external customer queries, complaints and any issues related to membership details/status raised via telephone, written correspondence and walk ins. (response within 24 hours)
·         Handle and resolve or escalate within specified timelines, issues interrupting or preventing the smooth flow of application and membership processing. This includes concession plans, system errors, defects, staff delays etc

·         Custodian of all membership documents including:
·         Proper sorting, filing and indexing for quick reference whether onsite or offsite.
·         Safe keeping of all clients’ documents ensuring all the records are in order, accessible and constantly updated.
·         Ensure soft copies are filed of application forms and membership photos.
·         Prepare and generate reports related to membership processing as required and as requested by management.
·         Suggest ways of improving processing timelines and improving efficiency and at the same time escalate challenges and possible solutions.
·         Approval for individual Refund/credit note request for both renewal and new business.
·         Obtain customer information and update member contact records and changes in the existing databases;
·         Communicate and record any special arrangements or concessions given to the supervisors and IT system support team e.g. out of ordinary plans, new limits, other riders, loading, waivers etc
·         Any other duties assigned.

Qualifications, Skills and Experience:
·         Bachelor’s degree in a business related field
·         Good knowledge of Ms Office
·         2 years’ experience in a service related post.
·         Added advantage if working in insurance industry especially working with clients, brokers and Independent agents.

How to Apply:
If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly email your:
·         Application letter
·         Updated CV listing three references
·         Age
·         Expected remuneration package
·         Availability should you be offered the position

Send to jobs@iaa-resolution.co.ug. Ensure that you quote the position inthe email subject. Only shortlisted candidates will be contacted.
My Health, My Life, My Resolution
Deadline: 11th October, 2013