Barclays Bank
Job Title: Rigour Manager, Card Operations – BA3 - 00138848
Duty Station: Kampala, Uganda
Reports to: Risk & Governance
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Job Summary:
The Rigour Manager will be responsible for;
- Provide training on AML and KYC to all Staff (FTEs and out sourced)
- Deliver KYC account opening processes and updating of customers information within the business
- Process change mandates in line with KYC guidelines
- Provide daily MI on non-compliant accounts
- Manage workflow within the units
- Undertake full responsibility on corresponding to Central Bank of UAE on Court orders as well as Financing for Commercial building inquiries
- Conduct KYC account sampling for all new (retail as well as corporate) accounts opened and ensure remediation of non-compliant accounts.
- Carry out ad hoc KYC account reviewing as and when required to do so
Key Duties & Responsibilities:
1. KYC and AML Training (30%)
- Developing and maintaining all relevant training materials
- Providing AML and KYC training to the staff
- Ensuring achieving of minimum target of training the staff
- Liaising with Compliance to update the training materials and adopt the best required approach
- Liaising with Training Coordinator to ensure smooth and effective training schedules and granular MI is achieved
2. KYC Account Sampling (50%)
- Compilation and submission of periodic returns
- Implement plans to rectify shortfalls in operational service in liaise with the Team Manager
- Ensure effective escalation and resolution of operational issues
- Compile and review on an ongoing basis performance figures/statistics and monitor against targets.
- Implement processes to ensure achievement of service levels
- Initiate actions to overcome problems identified in meeting the service levels
- Act as Key points person in policy and guidance cascading and escalation of issues
- Implement the control and monitoring of performance within the unit
- Embed and control performance measurement within the business
- Oversee quality controls and checks within the units in order to maintain high standards
- Adhere to procedural compliance which may include sorting Audit Exceptions and rigour issues.
3. Others (20%)
- Support the Team in interpreting and communicating local and group policy covering operations within the team.
- Ensure adherence to statutory legal and group requirements within the business
- Ensure timely returns on regulatory and court requirements.
- Ensure effective utilization of resources and maintaining appropriate staffing levels for KYC related duties.
- Establish and maintain effective working relationship with internal customers.
- Ensure that the integrity of the quality and service within the units is achieved
Qualifications, Skills & Experience:
- The applicant should possess previous experience to back office operations in a centralized environment.
- Previous experience of training and managing staff in a centralized environment.
- Detailed knowledge of the Bank’s Policies and procedures covering back Office
- Detailed knowledge of the Bank’s bookkeeping procedures, business rules and systems
- General knowledge of services and regulatory requirements of Group reputational risk aspects
- Good understanding of productivity/ performance management techniques
- Good understanding of risk controls and its applications
- Effective people management and delivery of complex challenges in rapid timescales
- Multi disciplinary team facilitation and influence up to senior management levels in order to promote ideas and concepts as required
- Good Planning / Organization skills
- Performance Management skills
- Problem Solving / Decision Making
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 16th December, 2013
