Organisation: Bank of Africa – Uganda Ltd. (BOA)
Duty Station: Kampala, Uganda
Reports to: General Manager – Operations & Support
About BOA:
Bank of Africa – Uganda Ltd. is part of Groupe Bank Of Africa (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people. BOA believes in Transparency, Expertise, Proximity and Responsibility.
Job Summary: The Head of Operations will offer strategic direction and over sight of the functions of Global Operations, Domestic Operations, Branch Control, E-Commerce Operations, ICT, Projects and Procurement.
Responsibilities:
Offer strategic leadership to the Operations department and guide all its activities to support the Bank’s growth strategies and achieve projected business results
Initiate, establish and maintain the Bank’s operating policies and procedures; monitor and ensure their regular update and consistent application
Design the operational risk management framework for the department and supervise activities to ensure that the risks associated with the Bank’s operational activities are acceptable and well mitigated
Advise and set standards for the implementation of operational processes; and continuously explore opportunities to improve operational effectiveness and efficiencies while monitoring compliance to relevant regulations, as well as achieving business value and total customer satisfaction
Take lead in the timely, quality and cost-effective project management of BOA Bank to create business value and support the achievement of business objectives through planned initiatives
Effectively manage the integration of technology into the Bank’s business operations and monitor the performance of all deployed technologies to ensure effective and efficient business support
Overall supervision of all units under Operations to drive business value and the achievement of business expectations in line with internal and statutory banking standards
Monitor operational activities in order to ensure the achievement of a firm level of compliance to internal controls and adherence to the highest standards of quality both within the processes and in the services to clients
Authorise expenditures within limit & refer those above, whilst maintaining overall expenditure within budgetary limits
Oversee the management of critical business relationships, and ensure the protection of the Bank’s business interests and achievement of all service-level agreements with suppliers
Manage motivate and develop the Operations team through rigorous performance management, coaching, mentoring and learning interventions to create a team able to deliver the Operations mission.
Perform any other duties as assigned by the General Manager – Operations & Support.
Qualifications:
The Head of Operations must possess a Masters’ Degree in Business, Banking, Finance or Accounting desirable
Professional qualifications in Banking, Finance, Accounting or related field e.g. ACCA, CFA, CPA etc desirable
Skills & Experience
At least eight years’ experience in Banking Operations; 3 of which should be at senior management level
Excellent track record in driving operational efficiency, contract management, technology and project management
Good wwareness of current and future banking trends and best practices
Solid knowledge of Business / Banking ICT’s
Strong strategic and conceptual skills
Proven Leadership and people management skills
Strong Customer centricity
High business acumen and excellent financial skills
Strong decision-making, conflict resolution and problem solving skills
Good knowledge and understanding of supplier relations and negotiation skills
Very strong verbal and written communication skills
Excellent team player with strong interpersonal skills and the ability to build internal and external networks
Possess the ability to work under pressure, and exercise excellent judgment
Apply:
All suitably qualified applicants with a yearning to join the banking sector with Bank of Africa – Uganda Ltd. (BOA) in the aforementioned portfolio should please send their applications which should include a cover letter, updated resumes (CVs) and send them preferably via E-mail (no scans) or hand deliver them to our office in the address below. The application should also include three references none of whom should be a relative i.e. they should have supervised you, taught you or known you through your work.
Address to: Human Resource Manager, Bank of Africa – Uganda, Plot 45 Jinja Road, Kampala, Uganda.
E-mail to: boajobs@boauganda.com
Deadline: Monday, 20th January 2014
