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Tuesday, 20 May 2014

Relationship Manager - Bank Uganda

Vacancy : Relationship Manager
Recruiting Organisation: Bank
Duty Station: Kampala,
Country Uganda

About Future:
Future Options Consulting Ltd is an online recruitment services company which takes pleasure in recruiting on behalf of its valued Client, a key player in the Banking industry.

Key Duties
Responsible for the acquisition of new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the segment strategy and sales targets.
Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise bank revenue and ensure all customers’ financial needs are met by the Bank.
Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
Carry out a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and expectations.
Detailed knowledge and understanding of customers’ short and long term financial goals/aspirations and keep up to date with changes in the financial needs and purchasing power (e.g. salary) of customers.
Establish, build and strengthen one-on-one relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
Intuitively develop business and ensure that there is increased earnings, facility utilization and usage of all Banks’ products.
Make sure that customer relations are maintained well to facilitate growth in number of customers, reduce complaints and also retain the existing customers
Maintain a good loan book and ensure profits are increased, accounts out of order are reduced and downgrading/provisions are reduced
Act as the focal point contact for the Bank’s relationship with a designated portfolio of corporate customers and non-customers.

Rigorously market for corporate business for the bank
Ensure quality service delivery to corporate customers to achieve agreed service levels Prepare and maintain appropriate reports
Ascertain that all relevant documentations required are obtained.
Ensure all bank interest charges/waivers and other set parameters are duly implemented in the system.
Ensure no relationship lapses.
Support client confidence through solid delivery of expected benefits such as cost-efficient finance, improved efficiency of financial administration and reliability of required service standards support client confidence.
Reduce turnaround time in resolving customer queries and issues.
Support in the development of existing business relationships and increase profitability/customer wallet size
Cross sell Bank products and services.
Grow customer base and business volumes as per agreed targets.

The Relationship Manager should possess a good University Degree from a recognized institution

Skills and Experience:
A minimum of five years’ experience in Corporate Relationship
Possess prior experience in Marketing
Possession of Banking or any Professional Qualifications would be an added advantage
Possess the ability to work conscientiously and independently with minimal supervision. This calls for a person with high motivation and integrity.
Ability to communicate clearly and concisely, both orally and in writing.
Possess sound negotiation and management skills
Possess excellent presentation skills
Possess the ability to make prompt decisions and be independent in problem solving in assigned duties.
Excellent interpersonal/Public Relations skills in both formal and social gatherings and ability to establish and maintain effective working relationships with those contacted in the course of work
Possess excellent analytical skills, be open-minded and have the ability to identify alternative solutions
Possess good knowledge of Bank products and problem solving techniques
Possess the ability to work effectively under pressure and tight deadlines.
Possess good credit and financial analysis skills
Be pleasant, honest, outgoing, well groomed and self-driven

All suitably qualified and interested candidates should send their applications and updated CVs via E-mail to: jobs@futureoptionsug.com.

NB: Only shortlisted candidates will be contacted.