Manager, Quality Service - BANK OF AFRICA - UGANDA Ltd

Manager, Quality Service - BANK OF AFRICA - UGANDA Ltd
   
BANK OF AFRICA – UGANDA Ltd. is part of GROUPE BANK OF AFRICA (BOA) comprising fifteen commercial banks, three leasing companies, two life-insurance companies, two investment companies, a stock brokerage company and an ICT subsidiary. It spans 15 African countries and employs over 5,000 people. BOA believes in transparency, expertise, proximity and responsibility.
BOA UGANDA is seeking applications from accomplished suitably qualified persons to take up the position of Manager, Quality Service. The position will be reporting to the Head of Retail Banking and will be responsible for the following:
To drive & deliver Service Quality for both
external and internal customers across the Bank through dynamic service leadership.
Develop and implement a Customer Centric Program that will transform the reputation of Bank of Africa Uganda as a primarily excellent customer service organization.
Key duties and responsibilities
Develop and execute a clear quality service strategy in the Bank
Manage the customer complaints process ensuring proper resolution of all queries and complaints from customers. Champion and ensure adherence to the BOU Consumer protection Guidelines.
Implement the Bank’s customer service charter and other service improvement schemes for the entire bank.
Initiate change to improve service to customers by obtaining and using feedback from customers in relation to their desired requirements as well as implement agreed service improvements
Manage the Customer contact centre.
Act as a first reference point for customer issues requiring management action.
Support the Induction of staff to build a quality service Culture within the bank.
Maintain reliable customer service records/data required by management in designing effective customer service care strategies and policies.
Ensure that the Bank maintains and enhances Service Quality tracking performance through Top class Ml relating to awareness, mystery shopping and customer satisfaction surveys.

Requirement:
Wider understanding of world class customer service in financial services.
Ability to implement projects / programmes according to set objectives & timelines, across a wide business platform.
Job holder must have managed teams previously and must have a strong buoyant personality.
Team Management and extensive experience in a senior customer service management role.
Previous service-orientated, customer-facing role
How to apply:
Applicants should send comprehensive applications and up-to date curriculum vitae preferably by email (no scans), or hand delivery to the address below so as to reach us by Saturday, 30th March 2013. Your application should include three references, none of whom should be your relative arid all of whom should have supervised you, taught you or known you through your work.
Head of Human Resources BANK OF AFRICA – UGANDA Plot 45 Jinja Road Email: boajobs@boa-uganda.com
Applications received after the deadline will not be accepted.
Applicants who do not meet all the above requirements will not be considered.
Only selected candidates will be contacted within two weeks from the deadline.
Canvassing or non-disclosure of relations with current BOA staff when requested will lead to automatic disqualification BOA is on equal opportunities employer and therefore places no restrictions on gender eligibility
BOA Uganda locations are non-smoking environments.
Further information on GROUPE BANK OF AFRICA can be obtained from www.bank-of-africa.net

Procurement Manager - National Housing and Construction Company Limited

Procurement Manager - National Housing and Construction Company Limited (NHCC), Uganda
   
National Housing and Construction Company Limited seeks to recruit a person with integrity, dedication and commitment for the vacant position Of Procurement Manager. The Company is looking for a competent person who will work as part of an exciting team with a vision of becoming a better person throughout their experience.
Applications are therefore invited from suitably qualified Ugandans to fill the vacant post of Procurement Manager.

Requirement:
please visit our website at www.nhcc.co.ug
How to apply:
For further details on terms of reference and application process, please visit our website at www.nhcc.co.ug and submit applications based on the instructions provided.
Deadline for submission is 5th April, 2013 by 4.00p.m
Please note that only short listed candidates will be contacted

Learning Support Teacher - Aga Khan Education Services, Uganda,

Learning Support Teacher - Aga Khan Education Services, Uganda
   
Aga Khan Education Services, Uganda is an organization committed to enriching the lives of “many generations of multi-facial and multi-cultural students’ populations” through the provision of quality and affordable education.
AKES, U now seeks for an experienced, enthusiastic, innovative and energetic Learning Support Teacher who will be responsible for the uptake of students’ Mathematical/Numeracy skills at the Primary and High School and will report to the Head of Department, Learning Support Unit.
Identify students’ learning needs in numeracy/ mathematics and develop strategies to address the needs.
Develop a learning programme that meets individual and group learning needs with a focus on numeracy skills, such as computation and problem solving skills.
Develop a resource bank for teaching students of diverse learning needs and keep accurate record of students’ learning progress.
Organise and manage resources that are accessible and appropriate to students in the Learning Support Unit.
Analyse academic achievement of every student attending the Learning Support Unit for numeracy issues and formulate suitable programmes for academic improvement.
Ensure curriculum coverage, continuity and progression for all students attending the Learning Support Unit for support in numeracy/ mathematics.
Work with parents to ensure that they are kept abreast of their children’s progress and invite them as needs arise.
Keep a record of the parents’ visits to the Learning Support Unit and their participation in their children’s learning.
Work with classroom/specialist teachers to support students in a way that fosters a long- term interest and understanding of numeracy/ mathematics as a life-skill.
Requirement:
Bachelor's Degree in Education specializing in Mathematics and additional training in special needs education will be an added advantage.
Minimum of 5 years experience in a similar position is required.
Ability to work with Primary and Secondary school students.
Knowledge and sensitivity to students' diverse cultures and learning difficulties.
Have good grasp of a variety of child centered teaching approaches.
Experience: 5
How to apply:
Interested applicants should submit within two weeks
from date of advert: a detailed letter of application,
current CV; copies of relevant certificates; telephone
contact; names and contacts of three professional
referees to the address below:
The Human Resources Officer Plot 9-11, Makerere Road,
P. O. Box 6837, Kampala
Email: anne.abwire@akesu.org
Tel: +256 (0) 414 308 236
Fax+ 256 (0)414 255 408
Please note that only short listed candidates will be contacted.

Communication Manager - Plan International, Uganda

Communication Manager - Plan International, Uganda
   
Founded 75 years ago, Plan International is one of the oldest and largest children’s development organizations in the world. We work in 50 developing countries across Africa, Asia and the Americas to promote child rights and lift millions of children out of poverty. Plan’s vision is of a world in which all children realize their full potential in societies that respect people’s rights and dignity. Plan is independent, with no religious, political or governmental affiliations.
Plan Uganda is an equal opportunity employer and would like to recruit a competent person to fill the following vacant position:
Communication Manager -1 position based at Country Office in Kampala
The position reports to the Country Director and is a member of the extended country management team. The successful candidate will be responsible for providing strategic and technical leadership to Plan’s communication work in Uganda, ensuring that Country communication activities support Plan Uganda’s Country Strategic Plan, regional and global communication priorities. Plan Uganda is growing its programmes significantly and is increasing investment in advocacy, campaigning, programme communications and behaviour change communications. The Communications Manager will be responsible for leading development of a new Communications Strategy and establishment and supervision of a Communications Team at the country office that will handle all communications work for programmes covering 20 districts totaling $20 million annually.
The incumbent will be expected to have frequent travels within the country
Requirement:
Masters degree in communication, public relations or related field
At least 5 years of relevant experience in a dynamic organization
In-depth knowledge of current communications issues and trends, particularly in the humanitarian sector
Good knowledge of how the media and journalists work nationally.
Experience: 5
How to apply:
For the full job description of any of the jobs above, please visit kazijobs.com and search for It.
Send your CV and cover letter with 3 work related referees to the address or e-mail below. Please mark your application with the Position Name of the job you are applying for. E-mails that exceed 2MB will be rejected by the system.
Closing date is 5PM on Friday April 5,2013
While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification
Qualified female candidates are encouraged to apply.
As a child centered development organization, Ran strives to ensure that children are kept safe in all the areas we operate. The organization further has a child protection policy that every staff is required to sign. Potential candidates will be required to provide information confirming whether or not they have ever been convicted of any child abuse crimes.
People Performance Group  Plot 8 Kitante Close, Krtante P.O. Box 12405, Kampala – Uganda E-mail: application@ppg.co.ug

Advocacy and Accountability Specialist - Plan International, Uganda

Advocacy and Accountability Specialist - Plan International, Uganda
   
Founded 75 years ago, Plan International is one of the oldest and largest children’s development organizations in the world. We work in 50 developing countries across Africa, Asia and the Americas to promote child rights and lift millions of children out of poverty. Plan’s vision is of a world in which all children realize their full potential in societies that respect people’s rights and dignity. Plan is independent, with no religious, political or governmental affiliations.
Plan Uganda is an equal opportunity employer and would like to recruit a competent person to fill the following vacant position:
Advocacy and Accountability Specialist -1 Position based in Lira
Plan International Inc. in Uganda was awarded a 5-year Cooperative Agreement under the Northern Uganda-Health Integration to Enhance Services (NU-HITES) project to continue providing technical assistance and capacity building support for Northern Uganda in Malaria, AIDS and Tuberculosis, integrate additional support in Maternal, Neonatal and Child Health (MNCH), Family Planning (FP) and nutrition; while prioritizing the strengthening of district-level health facilities. Under the NU-HITES project, Plan Uganda would like to recruit a competent candidate for the position of Community Advocacy and Accountability in Lira.
Reporting to the Director of Health Services, the incumbent will be a member of the health services delivery team, serve as the project’s expert on Community Advocacy and Accountability for the Nu-hites program. S/he will provide technical and strategic support in strengthening community participation and ownership of health services in Northern Uganda.
Requirement:
Bachelor degree (Master's preferred) in Development, Social Sciences, Public Health or a related field
Professional training on or experience with Advocacy related field
Knowledge of the socio-economic and political context in northern Uganda
At least 3 years' experience in community advocacy and accountability of health (preferably USAID funded) projects
Experience: 3
How to apply:
For the full job description of any of the jobs above, please visit kazijobs.com and search for It.
Send your CV and cover letter with 3 work related referees to the address or e-mail below. Please mark your application with the Position Name of the job you are applying for. E-mails that exceed 2MB will be rejected by the system.
Closing date is 5PM on Friday April 5,2013
While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification
Qualified female candidates are encouraged to apply.
As a child centered development organization, Ran strives to ensure that children are kept safe in all the areas we operate. The organization further has a child protection policy that every staff is required to sign. Potential candidates will be required to provide information confirming whether or not they have ever been convicted of any child abuse crimes.
People Performance Group  Plot 8 Kitante Close, Krtante P.O. Box 12405, Kampala – Uganda E-mail: application@ppg.co.ug

Fellow - The Mango Fund

Fellow, Kampala

Closing Date: Tuesday, 30 April 2013
About the Organization: The Mango Fund is a non-profit impact investment fund or venture philanthropy fund. It was founded in May 2011. The Mango Fund seeks to maximize in country returns for the fund and provide positive social impact for the people of East Africa. The ultimate goal of the Fund is to create a sustainable in-country business model.
About the Job: The Mango Fund is looking for a Fellow. S/he will help to shape and actively participate in activities adopted by Mango to serve its markets.
Tasks and Responsibilities:
Lead generation: Critical to the success of the fund is the development of a strong pipeline of potential investments. Seeks out and participate in forming partnerships with other service organizations and/or individuals with access to qualified leads, as well as coming up with other creative ways to find investment opportunities;
Due diligence: Once a lead is identified, understand whether it is an appropriate fit for Mango and worthy of investment;
Investment vehicles: Develop vehicles that meet the needs of the investment, provide proper incentives for payment to Mango, and ensure an adequate ROI for the fund; Participate in both the investment process as well as researching other approaches to achieve both Mango and the entrepreneurâobjectives;
Consulting services: Provide consulting to entrepreneurs on technical and business strategy;
Administration: Help to create and shape quality, efficient systems for both administration and finance;
Operations: Help with a variety of operations, legal, marketing, accounting, and administrative activities to assist in the development of the organization.
Qualifications:
Graduation from undergraduate studies including demonstration of solid performance (include GPA and test scores on your resume);
Professionals with 2 to 5 years of work experience, and a demonstrated commitment for international development;
Strong work experience: Examples include a demanding professional work experience or successful entrepreneurial experience;
Candidates from a variety of backgrounds are welcome to apply. Some specific backgrounds of interest are: management consulting, finance, accounting, and entrepreneurship;
Ability to share experiences at work and outside of professional work;
Eagerness to be a part of a groundbreaking start-up;
Willingness to commit to living in East Africa for the entirety of the 12 month fellowship;
Language: English required, French desired.

Consultants, Uganda - CTG Global

Consultants, Uganda
Closing Date: Sunday, 31 March 2013

TERMS OF REFERENCE
Consultants
Project:
Duty Station: Uganda (actual location to be advised) Duration:
Starting Date:
Closing Date:
Overview of CTG Global CTG Global is a Personnel Management Service Company specialised in Recruitment, Management Consultancy, and Human Resources in countries experiencing or emerging from armed conflict, natural disasters, or acute social and economic crisis worldwide. CTG Global provides tailored personnel management support enabling a growing number of public and private sector agencies and individuals to achieve their objectives in complex and challenging environments. CTG Global clients currently comprise UN agencies, non-government organizations (NGOs), and different corporate organisations such as security companies.
We are currently looking for suitable candidates for the following:
Team Leader (require 01 no) - Should have a solid understanding of evaluation methodologies - Proven expertise of research in social science relevant of evaluation - Demonstrated capacity for strategic thinking and policy advise - Should be familiar with humanitarian operations
Consultant for Sexual and Reproductive Health (require 01 no) - Specialist in Sexual and Reproductive Health focusing on Maternal Health, Family Planning, HIV/AIDS and Adolescent Reproductive Health - Have at least a Master's Degree in Public Health, or any other relevant field - Extensive national and international monitoring and evaluation of Reproductive Health programmes
Consultant for Population Dynamics (require 01 no) - Specialist in Population and Development (data and integration of population dynamics plan) - Should have at least a Master's Degree in a Population related subject, or any other relevant field - Extensive national and international experience in monitoring and evaluation of population and development programme
Consultant for Gender and Reproductive Rights (require 01 no) - Specialist in Gender with focus on Gender Based violence and Reproductive Rights - Should have at least a Master's degree in Gender and Development Studies - Extensive national and international experience in monitoring and evaluation of Gender Programmes - Experience on Evaluation of humanitarian organisation supported programmes
How to apply:
Interested candidate, please send your Cover Letter and CV to careers@ctgglobal.com mentioning which of the above position you wish to apply for.