Job Title: Customer Service Engineer
Organisation Umeme
City Kampala
Country Uganda
Closing Date 30th Sept 2013
Reports to: Customer Services Engineering Manager
Job Purpose
• Delivery of Engineering Services for all customers
Interrelationships
• Works Closely with District Managers in Districts which CSE has responsibility for.
• Has functional responsibility for all things technical within districts and as such has direct dealing with O&M engineer and Metering Engineer and Oversight of their deliveries
• Works closely with Contractor Manager
Principal Accountabilities
• Systematic management of all resources, People, Materials and Processes
• Ensuring customers are connected to target times and in a network efficacious manner
• Ensuring Asset inspection programmes are delivered and recorded to time and quality
• Delivering customer responses, planned and unplanned in a systematic, efficient and safer manner
• Managing unplanned and unplanned outages in accordance with outages protocols
• Delivery of overall works planning and scheduling
Education, Experience and Skills
• Degree in Electrical Engineering 5 (five) years experience in industry
• Communications Skills both verbal and written
Key Competences
• Ability to systematically manage key resources, People, contractors, systems and materials
• Ability to plan and to deliver the plan
• Ability to communicate above and below
• Motivated by excellence especially with respect to customer service
How to Apply:
If you believe you are the right candidate, please send your application clearly detailing your suitability for the position in terms of required qualifications and experience to recruit.hr@umeme.co.ug by 30th September 2013, 17:00. Please do not send CVs, Please indicate the job you are applying for in the subject line.
