Vacancy: Field Operations Manager - Technical Service Manager
Recruiting Organisation: NFT Consult
Duty Station: Kampala,
NFT Consult, a leading HR Consultancy firm whose Human Resource Solutions are customer tailored per industry requirements and are geared towards increased cost savings, process improvement leading to improved efficiency and effectiveness yet simultaneously strengthening quality and control of resources.
Responsible for Site Management
Site survey and data verification/collection.
Defining site preparation requirements
Assists with new site turn up and development. Tasks may include resource planning, cost estimates and adherence to set deliverables.
Ensuring PM (Planned Maintenance) are executed as per the plan and that they are carried out expeditiously
Development of the route plan for the field teams
Follow-up on all the escalations in making sure that they are executed within the SLA and customer expectations
On-time trouble shooting with Field Officer on problems on site
Raising of technical reports on recurring and service problems
Responsible for technical proposals to improve service level and reduce downtime to client
Determine the resource requirements for BTS in terms of tools, parts and personnel
New site acceptance and mobilization
In charge of the Implementation of service ventures in agreement with the customer
Ensure 99.8% Network availability target
Carry out 100% PM every month-quality and cost effectively (route planning, fuel consumption, night outs etc)
In charge of Escalation Management
Recognition and response to network faults
Isolation of trouble
Response to network trouble tickets
And restoration of service within the given time frame
Ensures proactive (preventive) maintenance is performed and establishes a good customer relationship
Ensure that EMs are kept below 25% of the number of sites on air
Ensure that number of TTs open are below 70 at any given time
Responsible for Staff Management and Development
Manages 24x7x365 support team; schedules on-call rotation, handles task assignment and projects Recruit, manage and develop a team of field technicians
Ensure section-staffing requirements are fully met
Ensure staff members are competent in knowledge, skills and attitude to perform in their assigned tasks
Create a work environment that fosters a high degree of personal integrity, team spirit and outstanding work standards in addition to maintaining a work environment conducive to retaining key personnel. This includes communication upward of potential problem areas, and positive communication to the field of management decisions and policies.
Carry out Performance Appraisal as scheduled for all direct reports sharing vital recommendations with the CM
Provide technical training to other departments as requested
Develop work designs that motivate staff members
Ensure the performance appraisals are carried out on time and accurately.
Establish and track metrics for employee performance.
Ensure that all employees in need of cross-functional training are being trained.
Qualifications, Skills and Experience:
The ideal candidate for this vacancy must possess a Degree/Diploma in Engineering or Equivalent
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.