Organisation: Barclays Bank Uganda
Duty Station: Kampala,
Country Uganda
Reports to: Branch Manager (Prestige)
About Barclays Bank Uganda:
Barclays Bank (Uganda) Limited, commonly known as Barclays Bank (Uganda), is a commercial bank in Uganda. It is one of the commercial banks licensed by Bank of Uganda, the national banking regulator. Barclays Bank (Uganda) opened for business in Uganda in 1927, with two branches in the capital city, Kampala and one in Jinja, the country's second-largest commercial centre. In February 2007, Barclays Bank completed the acquisition of Nile Bank Uganda Limited, strengthening its presence in the country. As of April 2012, Barclays Bank (Uganda) employed more than 800 individuals (known as "colleagues", within the bank). At that time, it had forty-four branches and sixty-five ATMs in service.
Job Summary: The Prestige Bankers will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.
Responsibilities:
1. Sales to Retail Banking Prestige Customers (60%)
Participate in specific product campaigns by ensuring that the products are explained to customers.
Agree, meet and exceed targets for specific sales campaigns.
Maintain own sales performance statistics for management information usage.
Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process.
Respond directly to the customer.
Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
Complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
When selling loans to Retail prestige customers, complete the financial analysis and statement review on customer accounts.
Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.
Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
2. Operational Rigour and Compliance with KYC Requirements (20%)
Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant.
Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
Occasionally, assist the Branch Manager to open and close cashier tills at the beginning and end of each day.
Perform snap checks as allocated by the Branch Manager.
3. Provision of Customer Service (10%)
Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
Advise customers as soon as cheque books, cards and other account items are ready for collection.
Follow up with customers that have not collected the items within a reasonable time.
Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.
4. Branch Support (10%)
Together with the Branch Manager, open and close Prestige Cashier tills at the beginning and end of each day.
Authorise cashier transactions above their teller limits.
Act as cash custodian for the Prestige Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
Perform any other duties as assigned.
Qualifications,
The applicant should possess a good first degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
Good working knowledge of the Bank's products, services and policies including standard tariffs.
Broad understanding of overall Retail goals & objectives, including the branch's objectives growth of sales, cost control and income contribution
Skills & Experience:
Comprehensive knowledge and understanding of the sales process
Good working knowledge of the procedure manuals
Good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
Detailed knowledge of the bank's internal departments, systems & procedures as well as risk & rigour requirements
Excellent planning & organisation skills
Excellent communication skills, both verbal and written
Good Questioning skills
Good PC skills
Good numeracy & analytical skills
Good networking skills
Good selling/influencing skills
Presentation skills
Listening skills
Detailed product training on all bank products
Competency of unlocking Sales Potential
Systems training for account opening systems
Systems training for cashier systems
Attained customer service training
KYC & Operational Rigour
Anti-Money Laundering and Fraud Prevention
Good time management skills
Presentation skills
Influencing & negotiation skills training
Credit training
Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 23rd January, 2014
