Vacancy : Business Manager West- BA4 - 00149236
Recruiting Company : Barclays Bank
Duty Station: Kampala,
Country Uganda
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Key Duties
1. New Business Development:
Increase Barclays product penetration for the customers under management by reviewing their portfolio to determine potential cross sells and proactively recommend new products to customers.
Create customer proposals based on the needs analysis and follow through the sales process.
Refer to the relevant Barclays product area for specialist product help or advice (e.g. Asset Finance) when uncertain about the product delivery or application process. Respond directly to customers with the details.
Achieve agreed sales targets for new accounts, cards, assets and liabilities, through a proactive calling programme to Business Club customers.
Carry out regular face-to-face customer visits and arrange focused social events and individual entertainment.
Recruit new customers into the Barclays Business Club and manage the Business Club relationship once they become members. This includes following up on outstanding club fees, providing input to seminars and trips arranged for customers, and ensuring a high level of customer retention in the club.
Interact with the Business Club Coordinator during the event planning for monthly or bi-monthly events including providing the invitation list, the theme for the event and identifying potential speakers.
When customer wish to exit the Business Club, conduct exit interviews to determine the reasons for departure and feed these back to the Business Development Manager.
On a regular basis, interface with the Vehicle and Asset Finance team, to ensure that product knowledge is kept up to date and that all opportunities are followed up.
Periodically update the customer database with customer demographics.
When interfacing with business owners, identify potential opportunities for the owners to become Prestige or Premier Customers and ensure that leads are passed on the Affluent Segment for follow-up. Arrange introductions for the Premier or Prestige team where appropriate.
Continuously monitor utilisation of credit facilities. Identify and resolve under-utilisation by contacting customers to determine the reasons and escalating service issues.
Keenly review the local media to identify potential target market customers.
Manage own calling programme, including identifying names to call on in a particular month and setting up the meetings. Obtain advice from the Business Development Manager if required.
On a monthly basis, compile a report on the calling programme for the month and personal sales progress against the targets as agreed. Present the report to the Business Development Manager.
Actively participate in product campaigns that apply to Small and Medium Enterprises by ensuring that the products are explained to customers.
Conduct a detailed needs analysis for potential Barclays customers to determine which products would suit their business requirements.
2. Relationship Building:
Grow and increase product penetration for the existing Barclays customer base by reviewing their portfolio to determine potential cross sells and proactively recommend new products to customers. Business Customer Advisors are expected to service a portfolio of up to 1000 customers.
Update the customer database with customer demographics.
3. Compliance/KYC:
Complete account opening documentation together with customers and submit to the Branch Manager or Team Leader for final review before submitting to operations for processing. Business Customer Advisors are however held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
Follow the end to end account opening ensuring new accounts are authorised and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Business Development Manager or Branch Manager or Head Of SME
Comply with general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
Carry our snap checks as allocated by the Business Development Manager.
Sign customer contracts on behalf of the bank once the contents have been agreed by all internal parties in accordance with current procedures.
Approve manual transactions sent by customers to the branches prior to the payments being released.
4. Risk Interface:
Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to Barclays Retail credit for approval.
Collect securities documentation from customers ensuring that the securities meet Barclays standards and any specific requirements depending on the facilities offered to the customer. Review all such documentation before submitting to the back office.
Qualifications,
The prospective Barclays Bank Business Manager must hold and Advanced Level Certificate (A-level) or equivalent with good pass in Mathematics and English.
At least one year's experience in a front-line banking sales, marketing and or service environment
Banking product sales experience is highly preferred
Applicants who possess a degree in Banking or Commerce will be highly preferred
Skills and Experience:
The Branch Manager should be highly knowledgeable in Barclays Bank's products, services and policies including standard tariffs.
Possess extensive understanding of overall Retail goals & objectives, including the branch's objectives growth of sales, cost control and income contribution
Extensive understanding of the sales process
Good working knowledge of the procedure manuals
Good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
Detailed knowledge of Barclays bank's internal departments, systems & procedures as well as risk & rigour requirements
Past experience in dealing with local business loan applications.
Good understanding of competitor products and services in the SME segment.
Excellent planning & organisation skills
Very strong communication skills, both verbal and written
Excellent Questioning skills
Good PC skills
Good numeracy & analytical skills
Good networking skills
Good selling/influencing skills
Excellent presentation skills
Listening skills
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Click Here -> Job Number (Type 00149236)
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 27th February, 2014
