Organization: IAA Healthcare
City: Kampala,
Country Uganda
Reports to: Director Sales & Marketing
Job Summary: The Account Relationship Manager to be in charge of the retention function for its growing clientele. The candidate will be responsible for developing long-term relationships with customers, connecting with key business executives and all stakeholders. You will liaise between customers and cross-functional internal teams to give timely feedback to our clients with a view of improving customer satisfaction and retention.
Key Duties and Responsibilities:
Operate as the lead point of contact for any and all matters specific to your customers.
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key customer stakeholders and executives.
Conduct sensitization for new customers on benefits, processes and procedures to manage expectations.
Conduct courtesy calls, have monthly/quarterly meetings with customers, give feedback and communicate key insights to management.
Analyse utilization reports on a quarterly basis and discuss loss ratios periodically with management and customers.
Plan and coordinate health education sessions for customers.
Identify and grow opportunities within existing accounts and collaborate with sales team to ensure growth attainment.
Assist with high severity requests or issue escalations as needed
Perform any other duties as assigned by supervisor.
Qualifications, Skills and Experience:
He / She should possess a degree in Business administration or its equivalent.
The candidate must possess three (3) years of account management experience in a service industry or any other relevant experience.
Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executives.
Experience in delivering client-focused solutions based on customer needs
Demonstrated ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
How to Apply:
If interested, please send your C.V via E-mail to: iaa@img.co.ug
Or send your CV to:
P.O. Box 4686, Kampala, Uganda
Or deliver at IHK –HR office
Deadline: 4th, October 2013
