Job Title: Customer Care Assistant
Organization: Uganda Communications Commission (UCC)
Duty Station: Kampala, Uganda
Reports to: Consumer Affairs Officer (Advocacy)
About UCC:
The Uganda Communications Commission (UCC) is according to its website "the regulator of the communications industry in Uganda". Among the responsibilities of the UCC are licensing, regulation, infrastructure development and attention to rural communication service.
Job Summary: The Customer Care Assistant will receive and channel complaints, queries and requests for information from Customers.
Key Duties and Responsibilities:
Professionally answer UCC's toll free calls and enlighten consumers on the procedures of channeling complaints;
Receive and handle relevant consumer complaints, queries and requests for information by phone, e-mail or walk-ins in consultation with the line supervisor;
Follow up on consumer complaints and inquiries;
Identify and escalate priority consumer issues to ensure that both an appropriate and adequate investigation takes place in all cases;
Provide consumers with service information;
Participate in organizing and conducting Consumer Outreach Activities, Road shows and special projects in various parts of the country;
Maintain an updated record of calls and complaints;
Produce call/ Complaint reports;
Provide support in executing other UCC Consumer Affairs functions; and
Assist in maintaining an organized filing system in the Consumer Affairs Unit.
Qualifications, Skills and Experience:
The candidate should possess a bachelor's degree in Social Sciences or any related field;
An advanced diploma in Marketing plus experience of 3 years would be commensurate.
At least two (2) years of experience in similar duties;
Should have excellent analytical, report writing and interpersonal skills;
Should be a team player and self driven.
How to Apply:
All suitably qualified candidates should send their applications via E-mail to: hrvacancies@ucc.co.ug
All scanned copies of academic and professional credentials and testimonials MUST be attached to the applications.
NB: Members of Uganda Communications Commission shall not be accepted as referees. Please note that only shortlisted and successful candidates will be contacted.
UCC is an equal opportunities employer mindful of gender balance in its establishment.
Deadline: 20th, September 2013
