Organisation: Barclays Bank
Duty Station: Kampala, Uganda
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organized in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centre’s providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Job Summary:
The Head of Cards will be primarily responsible for the direction, motivation, control and cost effectiveness of the Card Issuing business in Uganda
Role includes team leadership, staff motivation, development and support.
This role is also responsible for the provision of excellent customer service, which includes ensuring that any technological developments are understood and used to best effect.
Implement governance, risk, compliance and control within card Issuing.
Management of P&L to achieve agreed targets
Develop products to enhance the proposition and achieve operating stability
Key Duties & Responsibilities:
1. Developing Strategies 20%
Ensuring knowledge of developing technologies is kept up to date and implemented as appropriate.
Determine, develop and implement strategies and tactics to achieve/exceed targets and combat competitive threats.
Make value based recommendations on whether or not to enter new markets, or develop new products and services.
2. Stakeholder Management 35%
Stakeholder management of key personnel within Barclays Bank of Uganda
Stakeholder Manage Barclays Africa key stakeholders and projects to ensure delivery to agreement obligations and business programmes are delivered to meet business goals in Uganda
Establish and manage relationships with key external stakeholders including Card Schemes, local regulators, other banks, suppliers and local industry bodies.
Obtain mutually acceptable business and strategic solutions to issues raised or escalated within the relationship
3. Effective Management and Development of Staff 20%
Ensure effective and efficient deployment of staff with overall responsibility for motivation, direction, control, training and co-ordination of use.
Ensure Succession Planning is in place and updated to reflect the growth and internal changes that the African Centre has and will go through
4. Governance, Control and Risk 20%
Understand technical/regulatory matters affecting the business. Ultimate responsibility for the continuing compliance and use of such matters
Assimilation of plans both strategic and annual covering the Credit card business with responsibility for turning plans into reality
Ensure Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards by Centre. Staff at all levels to be clear on what is expected of them. Any new regulatory or Group requirements are implemented and reviewed throughout Barclaycard in a timely fashion.
Qualifications, Skills & Experience:
The candidate should possess several years experience within similar roles
Excellent numeric skills will be required to obtain, prepare, assess and assimilate very complex and detailed information
Excellent People Management Skills
Strong Negotiation Skills
Excellent interpersonal Skills
PC Skills
Essential to be innovative and pro-active
Experience of working in a multi-cultural environment
Employee representative bodies
The applicant should have a good understanding of Barclaycard products/policies/plans/objectives in order to pro-actively embrace systems/procedure changes within the function
Will require extensive knowledge of the impact of short, medium and long-term plans of the business and the effects of them on other functions, in order to implement the plans in the most effective and holistic manner.
Will be required to have an understanding of local, as well as, European statutes that relate to role holders function. The most important of these will be Visa and MasterCard regulations.
Is likely to be personally responsible for compliance within function. Other statutes may include: Law relating to employment of People, Health and Safety at work, Money Laundering regulations, Data Protection Act, KYC and FSA
Good working knowledge of IT and telephony systems
An understanding of the credit card industry
Satisfies the FSA criteria For An approved person, both initially And ongoing
A proven successful track record of management experience at Junior, Middle and senior Level, with proven examples of the successful Management of resources such as budgets, people and premises in an operational area.
Management experience in a multi-cultural environment
Experience of remote site management within a matrix management model
Experience of working in with other areas of the business in order to obtain an understanding of Commercial, Optimisation, Front-end Lending practices and the operational requirements of the business.
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 19th September, 2013
