Job Title: Service Desk Analyst
Organization: Wipro Technologies
Country Uganda
City Kampala
Key Duties and Responsibilities:
The applicant should possess a relevant university degree i.e. Computer Science, Information Technology
Good interpersonal and communication skills
Customer service orientation and ability to work in a team
Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
Strong keyboard skills
Ability to perform in adverse situations
Certified professional on windows operating systems and networking
Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc)
Knowledge on active directory, domain controllers etc
Exposure to password reset tools
Troubleshooting experience using remote control tools
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
Write an Application letter and CV/Resume.
Merge these two documents into one document in either word or PDF format.
Do not attach or send any scanned documents. These are sometimes too large for our inbox.
To submit your application, please click "Apply to Position"
Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
