Organisation: National Water and Sewerage Corporation (NWSC)
Duty Station: Kampala, Uganda
Reports To: General/Area Manager
Job Summary: The Commercial Officers (Revenue) will primarily administer and manage the customer care, revenue collection and debt management function at the Area level.
Major Roles
Ensure that strategies and measures are developed and put in place to improve commercial performance in the Area in particular reduce the level of suppressed accounts, increase annual revenues, maximize revenue collection and increase the customer base
Carry out effective supervision and monitoring of Area commercial activities and ensuring the programs like territorial management are fully monitored and scheduled.
Monitoring of big consumers arrears and ensure timely reconnections and disconnections for all the customers.
Supervision and ensuring that customer data/demands and needs are fully captured and filed to meet the set standards and that the measures for customer service to customers are effective to ensure creation of Raving fans.
Ensure good customer care and timely resolution of customer complaints.
Updating staff on daily collection status, supervise weekend revenue activities
Develop and continuously review strategies and develop measures for debt management and reduction of past dues
Carry out comprehensive monthly analysis of commercial performance and propose effective intervention measures aimed at improving commercial performance of the Area
Continuously review the commercial division’s procedures, processes and documentation to ensure it meets the standards for ISO certification
Carry out customer care, and debt management training for all staff who interface with customers
Perform other tasks as assigned.
Qualifications,
The candidates should hold relevant Bachelor’s Degrees in Business Administration, Commerce, Economics, Law or other related field.
Skills and Experience:
One (1) years working experience in revenue collection and debt management is an added advantage.
Excellent communications and coaching skills.
Strong attention to detail and highly organized.
High level of integrity.
Ability to work for long hours with minimum supervision.
Self-drive and resilience.
Age: below 35 years
How to Apply:
All suitably qualified and interested individuals should send their applications with copies of their academic and professional qualifications addressed to the Human Resource Manager, P.O. Box 7053 Kampala, Uganda or hand deliver them at NWSC Head Office Plot 39 Jinja Road.
Deadline: 15th November, 2013
