Job Title: Head of IT Operations
Recruiter Afrimax Uganda Limited
Job Summary: The Head of IT Operations will lead and have the responsibility to ensure the proper development and operation of the Information Technology functions and processes of the company.
The Head of IT Operations will be a key professional in the early stages of our operation deployment, ensuring quality service is delivered to all customers, and to the company wide IT users. The Head of IT Operations will ensure vendor relations are maintained with a short and long term view of the interests of the company, and that Information technology issue resolutions are quickly addressed.
The Head of IT Operations will communicate with the Group IT Director about progress according to plan, and take action to ensure all installation of hardware and software applications are of the highest quality, security standards, and customer service oriented.
After the launch of service, the Head of IT Operations will provide guidance to IT Engineers on the team, and help supervise their activities in coordination with the CTO. This includes preventative and corrective maintenance of all IT network and infrastructure.
Collaborate with Functional Managers throughout the organization to understand their business processes, challenges, and needs.
Support and implement the Information Technology Strategy and communicate it to managers and staff across the organization to maintain alignment.
Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned projects, services, and functional areas within the Department.
Evaluate strategic technical alternatives, recommend enterprise software packages, hardware platforms, network infrastructure, staffing models, vendors, and related facilities.
Manage the services and activities of the Information Technology Department including network, desktop user support, business applications, technology projects, quality assurance, data center infrastructure, and related information technology services.
Evaluate the usage of external service providers, consultants and contractors in the administration and implementation of projects and/or project phases.
Ensure that projects, services, and operations of the Department are completed within the scope, schedule, and budget and that all objectives are successfully met.
Select, develop, motivate, and build a team capable of fulfilling the IT Strategy and the company’s Mission and Values.
Responsible for the implementation and monitoring of the company information security program, ensure the availability, integrity and confidentiality of information owned, controlled or processed by the company.
Review and approve Information Security implications of the technology investments.
Responsible for electronic security of Afrimax systems in Uganda.
Accomplish all of the above with a close eye on cost control.
The candidate should possess a Bachelor's Degree in IT, Computer Science or any relevant field.
Five years of experience in managing an IT Department with 3 or more individuals with differing technical skills.
Skills and Experience:
Demonstrated experience design, leading, and completing a company-wide IT program/project implementation including prioritization of initiatives, planning, and execution.
Advance knowledge with Oracle/MySQL database administration and scripting.
Knowledge of wireless broadband, VoIP, Billing, CRM, and ERP technologies
Demonstrated experience in business process analysis skills
Knowledge of a wide range of computer systems software, applications, hardware, and communications.
The ability to manage multiple projects with tight timelines from conception through execution.
Willingness to work long hours at times when the job requires it.
Ability to work both hands on and at a high strategic level
Good written and oral English language skills
Strong work ethic
Knowledge of LTE Core technology
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses.
NB: Only applications prepared in English and submitted in either MS Word or PDF format will be considered. Application must include current salary package and date of birth.
Please visit web link below and click Apply now if convinced you have the job requirements