Job Title: Merchant Advisor - 00133943
Recruiter Barclays Bank
Reports to: Head of Cash Management
About Barclays Africa:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Job Summary: The Merchant Advisor will have the Responsibility for retention of existing and growth of new customers. Each Relationship Manager to pro-actively manage all merchants in their area of execution. Some will cover vast areas according to merchant segmentation and will therefore need to be flexible to travel as required by the business and be able to deal with customers remotely. To proactively recruit profitable new business and establish, manage and develop long term, Profitable Relationships, ensuring the provision of first class customer service and maximising business opportunities to achieve business objectives and goals.
1. Business Growth and Retention 50%
Proactively create and develop business relationships with companies
Build close working relationships with other internal teams, external key business influencers to create business opportunities
Identification of cross sale opportunities and introduction of leads to other functions within Barclays
Implement activities to deliver value added products and services, generating increased income and revenue from existing merchants
Fully understand the workings of Barclaycard, merchant pricing and risk issues.
Negotiate pricing and contracts with customers, engaging line managers at senior management or director level if called for towards the achievement of business objectives.
Make sound commercial judgments in order to retain and fully develop customer base
2. Customer contact 30%
Customer contact is at low and medium management levels and involves discussions and negotiations with customers on commercial and operational issues
The role holder is responsible for managing and responding to customer requirements, queries and complaints
Establish, build and maintain ongoing relationships with customers to develop and protect business income
Develop a deep understanding of the needs and requirements of customers’ businesses
Provide evidence of customer demand to influence new products / enhancements / solutions
Apply knowledge and skills in resolving any challenges the merchant may face when using the Point of Sale terminals. It is Important that each Relationship manager knows PDQ functionalities and acquiring systems to be able to manage customer expectations during their visits.
Maintain and understand the business environment in which the customer operates
Constantly update knowledge on all products and services offered by Barclaycard
3. Planning and Execution 15%
Responsible for developing a personal sales plan to achieve targeted objectives and goals
Personal time management of day to day activities to maximise return on resources
Keeping fully updated on customer activities, challenges and demands in line with business demands.
Constant evaluation of portfolio to achieve profitability and culling process
4. Governance, Control and Risk 5%
Ensure compliance to Bank controls , policy , service standards and procedures as laid down by the bank
Ensure all mandatory training completed to deadline and understood within given timescales.
All risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
Successful independent conformance assurance (e.g .RCA, BIA, Regulatory Compliance, PwC)
The candidate should possess extensive knowledge of Barclaycard products and services
Three years minimum sales experience with a proven track record of achievement and high performance
Working knowledge of acquiring industry dynamics, interchange, etc.
Skills & Experience:
In-depth knowledge of competitor solutions
Knowledge of the Business to Business sector
Fully aware of industry trends (in country and overseas)
Knowledge of Barclays Group and Barclaycard strategies both locally and overseas
Working knowledge and practical understanding of Law legislation and regulations as they apply to the local market
Knowledge on card scheme policies and acquiring systems
Knowledge of card processing
Proven success rate in negotiation in a corporate environment
Knowledge of relevant third party suppliers (e.g. technology)
An up to date knowledge of industry related developments
May have experience in the Business to Business Financial Services Sector
Knowledge of the Card Acquiring industry would be an advantage but not essential
Relationship Management skills
Excellent Interpersonal skills
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: email@example.com
Deadline: 1st November, 2013